1. Information We Collect

We may collect the following categories of information:

• Personal Information: such as your name, email address, phone number, booking details, inquiry details, and purchase-related information when you contact CROWN, submit a form, or place an ONLINE order.
• Automatically Collected Information: such as browser type, IP address, device information, usage activity, and website interaction data collected through cookies or similar technologies.
• Third-Party Information: such as data provided by social platforms, payment services, analytics providers, or external integrations where applicable.

2. How We Use Your Information

Your information may be used for purposes such as:

• Processing hotel room booking requests and guest inquiries.
• Managing event reservations, participation requests, and schedule updates.
• Handling ONLINE store purchases, shipping communication, and customer support.
• Supporting BONUS campaigns, newsletters, and marketing communications where consent applies.
• Making the website easier to use for BEGINNERS and returning visitors.
• Improving performance, security, content quality, and overall user experience.
• Meeting legal, compliance, and administrative obligations.

3. Information Sharing

We may share information in limited circumstances, including:

• With trusted service providers that support website hosting, analytics, communication, fulfillment, or technical operations.
• Where required by law, regulation, legal process, or government request.
• As part of a business transition such as merger, restructuring, acquisition, or sale of assets.

We do not describe this template as a final legal document. Any production use should be reviewed by legal or privacy counsel.

4. Data Protection

We use appropriate technical and organizational measures intended to protect personal information against unauthorized access, misuse, disclosure, alteration, or loss. However, no ONLINE transmission or storage environment can be guaranteed as completely secure.

5. Your Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of incomplete or inaccurate information.
• Request deletion where legally appropriate.
• Opt out of marketing communications.
• Withdraw consent where processing is based on consent.
• Submit a privacy complaint through the appropriate regulatory or complaint channel.

If you would like to exercise any of these rights, please contact us using the details listed below.

6. Cookies and Similar Technologies

We may use cookies and related technologies to support performance, remember settings, improve navigation, personalize the user journey, and measure how pages are used. Please review our Cookies Policy for more details.

7. Third-Party Links

Our website may include links to third-party websites, services, or social media pages. We are not responsible for the privacy practices or content of those external services. You should review their own policies before providing personal information.

8. Children's Privacy

Our services are not intended for children under the age threshold required by applicable law without appropriate supervision or consent. If we become aware that personal information has been collected from a child inappropriately, we may take reasonable steps to delete it.

9. Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in law, technology, business operations, or website features. When updates are made, the latest version will be published on this page with a revised date.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, you can contact us:

• Email: info@crownaltrexia.com
• Address: 182 Marine Parade, Maroubra NSW 2035
• Phone: +61290302612