1. Requirements for Refunds

To request a refund, your request should be submitted within the applicable return period from the date of purchase and should meet the relevant eligibility requirements.

• The item should be in its original condition unless it is faulty or covered by applicable consumer protections.
• You should provide proof of purchase, such as a receipt, order number, or email confirmation.
• You may be asked to contact our support team first so the issue can be reviewed.
• For BEGINNERS packs, promotional bundles, or BONUS offers, eligibility may depend on the specific campaign terms.

2. Refund Process

To request a refund, please follow these steps:

• Contact the CROWN support team by email or phone.
• Provide your order details and explain the reason for the request.
• Submit supporting documentation if needed, such as product photos, receipts, screenshots, or order references.

After review, we aim to provide an update on the request within 7 business days.

3. Partial Refunds

In some situations, a partial refund may be issued instead of a full refund. Examples may include:

• Items that have been used, opened, or returned in a condition different from their original state.
• Products purchased under limited OFFICIALLY announced campaigns or special conditions.
• Orders where a BONUS discount, coupon, or bundle adjustment affects the final refundable amount.

4. Exceptions

Unless required by applicable law, refunds may not be available for:

• Digital products that have already been downloaded, activated, or accessed.
• Personalized, customized, or made-to-order items.
• Items sold as final sale, clearance, or non-returnable promotional stock.

5. Refund Method

If a refund is approved, it is generally processed using the original payment method used during ONLINE checkout.

• Approved refunds are typically returned to the original payment source.
• Processing may take approximately 7-10 business days.
• Additional delays may occur depending on your bank, payment provider, or card issuer.

6. Exchange Policy

If you would prefer an exchange instead of a refund, please contact our support team with the relevant order details.

• Explain the reason for the exchange request.
• Include the item name, order reference, and preferred replacement if relevant.
• Our support team will guide you through the next steps based on item availability and eligibility.

7. Contact

If you need assistance with a refund or exchange request, you can contact us using the details below:

• Email: info@crownaltrexia.com
• Phone: +61290302612
• Address: 182 Marine Parade, Maroubra NSW 2035